Complaints & Dispute Resolution
How to Complain
If you have a complaint about your stay or our service, please contact us first at hello@madeirabook.com — we aim to resolve any issue quickly and fairly.
Livro de Reclamações
In accordance with Portuguese law, consumers may submit a complaint through the official Electronic Complaints Book (Livro de Reclamações Eletrónico).
Access Livro de ReclamaçõesCACRAM / RAL - Madeira Regional Arbitration
Consumer disputes may be resolved through CACRAM — Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (Consumer Arbitration Centre of Madeira).
Visit CACRAM/RAL WebsiteContact by EmailCompany Information
Company: Madeirabook — Andrei Kurochkin, Empresário Individual
NIF: Available on request
Address: Estrada Avelino Pinto, 9125-024, Caniço, Madeira, Portugal
Email: hello@madeirabook.com