Terms of Service

1. Who We Are

These Terms & Conditions ("Terms") govern the use of the website **www.madeirabook.com** (the "Platform") and all bookings made through the Platform.

The Platform is operated by:

  • Madeirabook — Andrei Kurochkin, Empresário Individual em Portugal
  • Registered address: Estrada Avelino Pinto, 9125-024, Caniço, Madeira, Portugal
  • NIF (tax number): available on request
  • Contact: hello@madeirabook.com

By using the Platform and making a booking, you ("Guest") agree to these Terms.

2. Definitions

  • "Platform" — the website and booking system operated by Madeirabook.
  • "Guest" — any person who makes a booking through the Platform.
  • "Owner" — the property owner or its authorised representative who lists accommodation on the Platform.
  • "Property" — the accommodation listed on the Platform.
  • "Booking" — a confirmed reservation of a Property for specific dates.
  • "PMS" — Property Management System used by Owners (Smoobu, Zeevou, or similar).

3. Nature of Our Service

Madeirabook is an online marketplace. We connect Guests with Owners of accommodation in Madeira, Portugal.

We are not the Owner, Host, or landlord of any Property listed on the Platform. We do not own, manage, clean, or maintain any Property. All accommodation services are provided by the respective Owner.

The contractual relationship for the accommodation itself is between the Guest and the Owner. Madeirabook acts as an intermediary and as payment agent only.

Specifically, Madeirabook:

  • ✓ Provides the Platform where Owners can list their Properties.
  • ✓ Facilitates the Booking between Guest and Owner.
  • ✓ Processes payments on behalf of the Owner via Stripe Connect.
  • ✓ Provides customer support for issues related to the Platform.
  • ✗ Does not provide the accommodation itself.
  • ✗ Does not handle check-in, keys, cleaning, or on-site services.
  • ✗ Does not resolve disputes about the Property's condition or services.

4. Booking & Confirmation

When you make a booking through the Platform:

  1. You enter your dates, guest details, and payment information.
  2. The Booking is confirmed when payment is successfully processed by Stripe.
  3. A confirmation email is sent to you with all details of your stay.
  4. The Booking is registered in the Owner's PMS and appears in their calendar.

All Bookings are subject to availability as maintained by the Owner in their PMS. In the unlikely event that a Booking cannot be honoured, Madeirabook will notify you within 24 hours and arrange either a full refund or an alternative Property of equal or higher standard.

5. Prices & Payment

Prices are shown in Euros (EUR) and include VAT where applicable, unless stated otherwise.

Additional fees (cleaning fee, extra guest fee) may be added by the Owner and will be shown before payment.

Payment processing:

All payments are processed securely by Stripe Payments Europe, Ltd. through Stripe Connect. The Guest's card details are entered on a Stripe-hosted page — Madeirabook never sees or stores card data.

Payment is split automatically by Stripe:

  • Madeirabook's service commission (currently 12%) is retained by Madeirabook.
  • The remainder is transferred directly to the Owner's connected Stripe account.
  • The Owner is responsible for their own taxes, VAT, and reporting in their jurisdiction.

Currency conversion fees, if applicable, are charged by your bank or card issuer, not by Madeirabook.

6. Cancellation Policy

Cancellation terms are set by the Owner, not by Madeirabook. The applicable policy is shown before you complete your Booking.

In general:

  • Cancellations made by the Guest are subject to the Owner's stated policy.
  • No-shows are treated as cancellations and are not refundable unless the Owner's policy states otherwise.
  • Cancellations made by the Owner (rare) will result in either a full refund, or an alternative Property of equal or higher standard at no additional cost to the Guest.

Madeirabook strongly recommends that Guests obtain travel insurance to cover unexpected cancellations.

7. Check-in & Check-out

Standard check-in and check-out times are stated on each Property page and in your Booking confirmation (typically check-in from 15:00, check-out by 11:00).

Early check-in or late check-out may be possible by arrangement with the Owner, subject to availability and any additional fee.

Keys and access are provided by the Owner or their local representative. Madeirabook is not responsible for key handover.

8. Guest Obligations

By making a Booking, the Guest agrees to:

  • Provide accurate personal information (full name, contact details, number of guests).
  • Not exceed the maximum occupancy stated on the Property page.
  • Respect the house rules set by the Owner (e.g., no smoking, no parties, quiet hours).
  • Take reasonable care of the Property and its contents.
  • Leave the Property in a clean and tidy condition.
  • Not sublet or re-let the Property.
  • Not use the Property for commercial or illegal purposes.
  • Report any damage or issue to the Owner promptly.
  • Not bring pets unless the Property explicitly allows them.
  • Comply with local laws and Portuguese regulations.

Breach of these obligations may result in immediate termination of the stay with no refund, and the Guest may be liable for damages.

9. Owner Obligations

Owners who list Properties on the Platform agree to:

  • Provide accurate descriptions, photos, and pricing.
  • Maintain the Property in good condition.
  • Honour confirmed Bookings.
  • Respond to Guest communications promptly.
  • Comply with Portuguese short-term rental regulations (including registration, safety, and tax requirements).
  • Maintain their own PMS and calendar to reflect actual availability.

10. Property Condition & Damages

The Guest is responsible for any loss or damage to the Property or its contents caused during their stay, whether by the Guest or by persons they invite.

The Owner may deduct the cost of repair or replacement from the Guest's security deposit (if applicable) or invoice the Guest directly.

Madeirabook may assist in facilitating communication between the parties but is not responsible for assessing or enforcing damage claims.

11. Complaints & Consumer Rights

We aim to resolve any issue quickly and fairly.

If you have a complaint about your stay, please contact us at hello@madeirabook.com or the Owner directly, as soon as reasonably possible during your stay, so that we can try to rectify the situation.

In accordance with Portuguese law, the following resources are available to consumers:

  • Livro de Reclamações Eletrónico (Electronic Complaints Book): https://www.livroreclamacoes.pt/
  • CACRAM — Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (Consumer Arbitration Centre of Madeira): https://www.cacram.pt
  • CACRAM email: info@cacram.pt

Data Protection complaints may be addressed to the Portuguese Data Protection Authority:

12. Limitation of Liability

Madeirabook's role is limited to operating the Platform and facilitating bookings. We are not liable for:

  • The actual provision of the accommodation (that is the Owner's responsibility).
  • Any personal injury, loss, or damage occurring at the Property.
  • The actions, omissions, or negligence of the Owner or their representatives.
  • Circumstances beyond our reasonable control (see Section 13).
  • Any indirect or consequential loss.

Our maximum liability to you in connection with any Booking is limited to the amount of our commission on that Booking.

Nothing in these Terms excludes liability that cannot be excluded by Portuguese or EU consumer law, including liability for death or personal injury caused by our negligence, or for fraud.

13. Force Majeure

Madeirabook is not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including: war, civil unrest, terrorism, natural disasters, pandemics, strikes, government action, internet or utility failures, or adverse weather.

14. Intellectual Property

All content on the Platform (text, images, logos, design) is owned by Madeirabook or its licensors and may not be used without permission.

Property photos uploaded by Owners remain the Owners' property, licensed to Madeirabook for display on the Platform.

15. Privacy & Data Protection

Our use of personal data is described in our Privacy Policy and Cookie Policy, which form part of these Terms.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Portuguese data protection law.

16. Changes to These Terms

We may update these Terms from time to time. The current version is always available on the Platform. Material changes will be notified to registered users by email. Continued use of the Platform after changes constitutes acceptance.

17. Governing Law & Jurisdiction

These Terms are governed by Portuguese law.

Consumer disputes may be resolved through:

  • The CACRAM arbitration centre (see Section 11).
  • The Portuguese courts, with jurisdiction in Funchal, Madeira, unless consumer law provides otherwise.

For non-consumer disputes (e.g., Owner disputes), the exclusive jurisdiction is the courts of Funchal, Madeira, Portugal.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.

19. Contact

Madeirabook Andrei Kurochkin, Empresário Individual Estrada Avelino Pinto, 9125-024, Caniço, Madeira, Portugal Email: hello@madeirabook.com NIF (tax number): available on request

Last updated: 10/17/2026